ServiceNow ITSM & IT Automation
Objective:Master ServiceNow for IT Service Management (ITSM) & automation.
Duration: 10 Weeks
Tools & Technologies: ServiceNow, ITSM, ITOM, Scripting, Workflows
Module 1
ServiceNow Fundamentals
- Introduction to ITSM & ServiceNow Platform
- Incident, Problem, Change Management
Module 2
ServiceNow Administration
- User & Role Management
- Configuring Service Catalogs & Workflows
Module 3
ServiceNow Scripting & Automation
- ServiceNow Scripting (JavaScript, Glide API)
- Automating Workflows & Business Rules
Module 4
ServiceNow Integration & Reporting
- REST API Integration
- Performance Analytics & Reporting
Final Project: Implement ITSM Automation for an Enterprise
